Frequently Asked Questions
Q1. How are my Dragon FireEye smoke detectors delivered?
A1. We use Hong Kong Post to deliver them directly to your home. Detectors are normally posted the day following order placement so delivery to the client is usually within 3-5 working days. We use specifically designed cardboard boxes, bubble wrap and each detector is in a plastic blister pack so you can be assured it will reach you in prefect condition. We receive emails every step of the way so we know once it has left the postal office and you have received your order.
Q2. What happens if I miss my delivery/I am not home?
A2. Hong Kong Post currently emails our customers (on the email address the customer has provided when ordering online) to inform the customer when the parcel has been returned to the customers local postal office for collection. Hong Kong Post give a reference number and ask the customer to register a 8 digit password that must be provided to collect your Dragon FireEye package, usually within 14 days. If the customer doesn't collect the package within the time frame given, it will be retuned to us and we shall refund the order amount in full, less our standard postal charge (currently HK$40).
Q3. Do you deliver to any other countries other than Hong Kong?
A3. No, we only sell and post to Hong Kong residents and addresses.
Q4. My Dragon FireEye smoke detector isn't working correctly?
A4. Please follow the 'Trouble Shooting' section and in the Product Support section. If the problem persists, then please email us to return the unit if under Warranty.
Q5. Do I have to activate my Dragon FireEye smoke detector once I receive it?
A5. YES-YES-YES. You must activate each Dragon FireEye smoke detector before you install it in your home. Press the centre test button for over 3 seconds until the red LED lights and then release the centre button. The unit shall then release a 'beep' indicating that the detector is activated and it is in operational mode/work status. You may then fix the detector to the ceiling or wall in accordance with the manufacturers instructions.
Q6. Can I install Dragon FireEye smoke detectors in my office, factory or industrial building?
A6. No, the Dragon FireEye is designed for domestic/residential premises only and is NOT suitable for any commercial application.
Q7. Can I buy a Dragon FireEye smoke detector from anywhere else in Hong Kong?
A7. No, we don't permit anyone else in Hong Kong to sell our product(s). This way we ensure continuity, customer service and accountability.
Q8. How many homes in Hong Kong have a working smoke alarm?
A8. Worryingly, there is no legal requirement to have a smoke alarm in any home in Hong Kong, be it a new build build apartment, sub-divided flat or 40 year old social housing (the exception being a serviced apartment as that is classed as a hotel). There is also no legal obligation for private, corporate or social housing landlords to provide smoke detectors in the home even where there may be persons at an increased risk from fire ie. children, elderly, persons with a physical disability or hearing impairment etc. Smoke detector ownership in most developed countries is incredibly high, in some cases exceeding 80-90% of all homes having at least one smoke detector ie the UK and the US. In Hong Kong such data doesn't exist (we are pretty sure its less than 10%) but our main aim is to ensure that as many homes in Hong Kong as possible have smoke detectors installed to ensure the occupants are given warning of a fire condition to ultimately reduce the number of deaths that occur in Hong Kong every year from fires in the home.
Q9. Do I have to drill 2 holes into the ceiling to install my Dragon FireEye smoke detector?
A9. Yes, we, as a professional fire safety company recommend you install your smoke detector in accordance with the manufacturers instructions to ensure the warranty or function isn't invalidated. By using any other fixing method you run the risk of personal injury due to the detector hitting someone below or in a worst case scenario, the detector may come loose from the ceiling when there is a fire condition due to the heat and you may not get warning of the fire. Whilst it may be tempting to use a 3m sticky patch or mastic/adhesive we do not recommend this.
Have a question you want answered about your Dragon FireEye? Please send us an email at email@example.com and we shall respond in due course.